If you can't make a class, you may be able to receive a credit for a future class. To receive a credit for a missed class, you must cancel yourself out of your class (through the Momence booking app or desktop version) at least  24 hours before class starts. A credit will be issued to your account (if you cancelled your class with at least 24 hours notice) and is valid until your class pass expiry date. If you are not able to cancel your space within 24 hours of the start of the class then you will be be issued with a credit back to your Class Pass. We do however ask that you STILL cancel your space which allows someone to take your place if they are on the waiting list.

Class passes are the most economical way of purchasing classes. You will therefore be purchasing your classes at a discounted rate from the drop in price. With this in mind there is an expiry date that the classes need to be used within. Should you not use all of your class credits prior to your pack expiring we are NOT able to extend your expiry date . We are a small business and would really appreciate if you did not ask for any extensions.

Credits do not have a monetary value and cannot be exchanged for a cash refund.

If we (the studio) have to cancel a class due to staff sickness, studio closure, or force majeure, we will credit your class back to your class pass. We send an SMS text message to all clients if you have to cancel a class - therefore it is your responsibility to ensure that you have your correct mobile telephone number on your Momence account.

Some clients like to guarantee a space in a class on the same day and time each week. By booking onto a recurring class you are reserving a space in a class on an ongoing basis.
If you would like to book a certain class on a recurring weekly basis then please email us and we can do this for you our end. We will need to check that there is availability in the class ongoing before offering you a space.
Recurring class bookings in the future are classed as “unpaid”. The Momence booking system will automatically settle (pay for) any unpaid bookings 14 days before the start of the class. Therefore you MUST have an active Class Pack (which is essentially a pre paid class pack of 5, 10 or 20 classes) on your account for Momence to pull the credits from 14 days before the start of a class.
If you do not have an active Class Pass or membership on your account, Momence will automatically charge your payment card on file for the class at the “Drop In” class rate of (£14.50 for a 60-min class).
Please note that it is the client’s responsibility to ensure they always have an Active Class Pass for the classes to be paid from to avoid being charged the higher drop in rate. If you are charged the drop in rate for a class - we are not able to refund you.

Class passes are a more cost effective way of paying for your classes. If you are going to be attending classes on a fairly regular basis you are advised to purchase a class pack which brings down the cost of each class.
You can purchase class packs of 5, 10 or 20.
It is the customers responsibility to keep on top of how many credits they have remaining in their pass.
Customers will receive a reminder email once they have 4 and then 2 credits left in the Class Pass.

If you are booked into a weekly regular class (eg every Monday 9.30am) and you wish to change to an alternative class ongoing (eg to Tuesday 9.30am) you MUST email Precision Pilates Studio (hello@precisionpilatesstudio.co.uk) to make the swap. We will check availability for the requested ongoing class and swap your class over.

From time to time we run beginner Pilates workshops which are ideal for complete beginners to attend prior to booking into an already established mixed level class. Alternatively we run two Level 1 Pilates classes per week which are ideal for beginners, those clients returning after a break or those with less than 12 months Pilates experience.
Another option is to book a 1:1 session with us - please email to enquire.